Delivery
Our minimum order for deliveries is £100 + VAT.
Sunday and Bank Holiday delivery or collection charges prices on asking
Collection
Customers can collect from our premises by prior appointment. Small orders can be collected in cars. A £10 charge is made for customers who collect and return their orders from us
Hire equipment cannot be collected in pick-up trucks or open backed vehicles.
Collection times are Mon – Fri from 9am to 3pm.
Weekend orders should be returned by 12pm on Monday
Weekend returns should be made on Monday.
Cleaning Service
Wash-up Service 25% of the total invoice cost (with a minimum of £10).
Any trace of food necessitates our cleaning, sterilisation & shrink wrapping service.
Customers would normally not have the resources to comply with our level of hygiene.
Cancellation
Orders that are cancelled 21 days prior to delivery are subject to cancellation charges
21 days – 25%
14 days – 50%
7 days – 100%
Insurance
It is the responsibility of the Hirer to insure the hired equipment for the full replacement value. In the event of loss or damage the replacement cost is due within 7 days of the hire delivery.
Security Deposit
A refundable security deposit is charged on all invoices:
A deposit of 50% of the net cost of your order is required with a minimum of £100
The refundable deposit will be repaid up to 7 days after the hired items have been returned.
Any breakages/losses will be charged in full and deducted from the security deposit. We will refund you for any missing items that are returned within 7 days of your event
Payments
Orders are not secured until your invoice is paid in full
Payment for hire can be either credit/debit card or by bank transfer.
All prices subject to VAT at the current rate.
Minimum Order
There is a minimum order for glassware of 1 Box (eg 20 flutes would be 35). Please ask for boxed quantities
Order Alterations
Any reductions to a order will be accepted up to 2 weeks before the event, after this no reductions will be accepted and the full invoice must be paid.
Increases to orders will be accepted up to 7 days before the event and a separate invoice will be sent for immediate payment. We cannot guarantee that the stock will be available. Acceptance of our goods is confirmation of acceptance of our terms and conditions
All glasses must be emptied of any liquid and food must be scraped off plates
Furniture
None of the furniture should be stored outside when not in use, it should be stored under cover. Please note that the chairs are not suitable to go on grass
Extension Leads
Extension leads should not be used on our electrical equipment as it loses some of the power needed
Missing Items
It is the responsibility of customers to return any missing items once we have collected your order